Refund policy

Return & Refund Policy

Thank you for shopping with PolarPeak.

Returns

We want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return within 30 days of receiving your order.

To be eligible for a return, items must:
- Be unused and in the same condition that you received them
- Be returned in the original packaging
- Include all accessories and materials provided with the product

Non-Returnable Items

We cannot accept returns for:
- Items that have been damaged through misuse
- Items returned without original packaging
- Final sale items (if applicable)

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery. We may request photos of the item to help resolve the issue quickly.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Contact Us

If you have questions regarding a return or refund, please contact us at support@polarpeakoptic.com.